Jumper Support Plans

the freedom of open-source with the support of a trusted partner.

Jumper Networks offers professional technical support services that ensure customer satisfaction with Jumper® 2.0. Our comprehensive support service includes technical assistance via email, phone, and our online community support websites.

Jumper also offers full-service software consulting. We have proficient and dependable software programmers available to meet your specialized requirements for customizing the Jumper 2.0 open source code.


Support Plan Specials!

3 Months Free! Customers who purchase an annual Jumper support contract now through December 15th will receive an additional 3 months of support added to their normal plan free of charge.

3 Incident Support Pack Now Available! Interested in an incident-based plan instead of an annual plan? We now offer a 3-incident support pack plan for just $995 USD.


Support Plans

Jumper Networks offers a 3-incident support pack and two annual support plans for Jumper 2.0.

Plan Feature3-PackBasicAdvanced
Plan Type Incident Annual Annual
Type of Organization Small Small Medium-Large
Web Support (developer site, etc.) Yes Yes Yes
Email Support Yes Yes Yes
Telephone Support Yes - Yes
Telephone Hours 8x5 - 8x5
Response time - in business hours/days 6 hours 1 day 4 hours
Max number of contacts 1 2 4
Max number of tickets - period 3 10 Unlimited
Max number - Jumper platforms supported 10 2 Unlimited
Support for advanced installations Yes - Yes
Supported installation types Distributed Standalone Distributed
Price $995 USD
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$2,495 USD/year
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$5,995 USD/year
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Notes:
1 Upgrade packages are available for organizations that have additional Jumper 2.0 platforms.
2 Times are local to regional telephone numbers.
3 3-incident support packs expire 6 months after purchase.


Buying a Support Plan

Customers may purchase an existing Jumper support plan or request custom support by contacting Jumper Support Services directly to request a quote.


Customized Software Support Plans

If your organization requires customization of the Jumper 2.0 software, please request a quote and we'll provide you with an estimate.


Free Online Support

Online support is available from the community. These websites provide information on Jumper 2.0 software, configuration, best-practices recommendations, and troubleshooting tips.

Sourceforge Jumper Community

Jumper 2.0 Developers Group

Jumper 2.0 Official blog


Obtaining Technical Advice

Customers can always email us directly for any support request and we will do our best to respond in a timely manner.


Commercial Open Source Support

We understand that support is of critical importance when considering open-source software. Jumper performs the same services around our open-source software as proprietary vendors provide for their commercial software: customization, integration and support. Our commercial support packages provide the level of support your organization requires and allows you to leverage the power of Jumper without the concerns of open-source community support.